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You can login to your Plesk control panel at https://yoursite.com:8443 where "yoursite.com" is your own domain name.

Why did I get locked out of the Plesk control panel?

Chances are you did not log out properly by not clicking the log out button. You will just have to wait 30 minutes for the locking mechanism to release and then you may log back in.

Why can't I see my control panel?

Most likely you are behind a firewall or proxy that does not allow for you to access port 8443 through SSL. You will need to reconfigure your firewall or proxy to allow you to access this port to gain access to Plesk.

How do I add POP accounts to my plan?

Login to Plesk and enter the domain you want to manage. Click the MAIL button and add a username. After it is created, highlight the POP mailbox option and enter a password.

What settings do I use for my email program?

The three crucial parts to setting up email are the username, password and mail servers. For the username and password, simply copy what you have created in Plesk to your mail program (Outlook, Eudora, etc). Finally, make sure your incoming mail server is mail.yoursite.com where yoursite.com is your domain name. You have to use your ISP's SMTP for the outgoing mail server which varies depending on what ISP you use to connect to the internet.

Why am I getting a relaying denied error when sending out email?

We do not allow clients to use our server for outgoing mail for security and spamming protection. When you try to use mail.domain.com as your SMTP server, it will respond with an error. The fix is to use your ISP's SMTP server. Most ISPs use smtp.isp.dom as the outgoing server.

What do I do if my ISP doesn't let me use their SMTP for outgoing mail?

We have found a small handfull of ISPs that do not allow this service and the only option you have at that point is to use our web based email software or request your ISP add your domain to their list for relaying.

Where do I access IMP webmail?

Type http://webmail.yoursite.com where "yoursite" is your domain name.

What is the correct path to Perl?

/usr/bin/perl

What is the correct path to sendmail?

/usr/local/psa/qmail/bin/sendmail

Can I have CGI outside of the bin?

Yes, CGI will function in the httpdocs folder.

What is the full path to my cgi-bin?

/usr/local/psa/home/vhosts/yoursite.com/cgi-bin

Replace yoursite.com with your domain name.

I can't get my CGI to work when permissioned at 777?

The highest permissions Plesk will allow is 755. Chmod your files to 755 and they should work fine.

What do I do to fix an internal server error with my CGI scripts?

There are multiple reasons for a 501 error within your CGI bin. First make sure you are permissioned properly, normally 755 will work. Next add a - w after your perl location, this sometimes helps eliminating premature end of script header errors. You may also try to run your program in the httpdocs folder instead of the Cgi-bin. And as a last suggestion, reload your script in the proper ASCII mode. Sometimes improper loading or editing of the script will corrupt it and force you to start from scratch.

How do I FTP into my account?

First you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields. Click connect.

Which folder do I FTP my web pages to?

You should place all of your web documents in the httpdocs directory.

Is it possible to create folders in the root directory?

No, Plesk does not allow users to create folders in the root for security purposes.

Why do I keep getting errors when trying to publish with FrontPage?

The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to

How do I get my ASP to work?

Place all ASP pages in the httpdocs folder and make sure Apache ASP is turned OFF in your hosting configuration. If Apache ASP is ON, Chili!Soft ASP will not function properly.

Why isn't my SSI working?

In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.

How do I get my Real Audio/Video to work?

Once you have created a .rm file, upload it to your site and contact tech support to place in the Real directory. We will send you a link to that file so you may stream it on your site. Clients are not given access to the Real directory for security purposes.

What are the nameservers for your servers?

Primary Nameserver: ns1.i-cubic.com
Secondary Nameserver: ns2.i-cubic.com

How long does it take for my DNS changes to update world wide?

Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.

I've made my DNS changes and still see "placeholder for ..."?

You are still seeing the default index.html page set up when you ordered your hosting plan through us. Make sure after you upload your web site to delete that old index.html page, then your site should resolve correctly.

Where are my statistics?

Click the report button after logging into Plesk and hit the Webalizer option. This will open a new window to Webalizer with all your statistics for that domain.

Why am I receiving an email stating I am over my quotas?

If you have exceeded your disk or bandwidth quotas, Plesk will email you daily with the report to show you how much over you are. If you are only over by bandwidth, you will be billed accordingly at the end of the month for the extra traffic you used. If you exceed your disk quota, you will be notified by Your Web Host and given the choice to reduce the size of your site or upgrade to the next available plan. If you are a Re Seller you can Log into your control panel and increase the client limits of bandwidth or disc space accordingly.

How do I customize my error pages?

Download the error page you want to customize from your /error_docs folder. Edit the page to your liking, but do not rename it. Then, reload the page via FTP into the same /error_docs folder.

What do I do if I am just plain stuck?

What you do is call or e-mail me, I am here to help. I understand that Re Sellers need support and I am here to give it to you.